# Weekly KPI Log Sample

## Week 1
- First response time: 19h → 9h
- First-pass routing accuracy: 68% → 81%
- Qualified handoff completion: 54% → 63%

## Week 2
- First response time: 9h → 4.5h
- First-pass routing accuracy: 81% → 89%
- Qualified handoff completion: 63% → 71%

## Notes
- KPI snapshots shared every Friday.
- Includes action log + next-week test plan.